Refund Policy

At Africa Zone, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to assist you with a clear and straightforward return and refund process.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Return requests must be submitted within 30 days of the delivery date.
• Items must be unused, unwashed, and in original condition, including all tags and packaging.
• Items marked as final sale or purchased during promotions are not eligible for return unless they arrive damaged, defective, or incorrect.
• Customized or personalized products are not eligible for return unless they are defective or incorrect.

How to Initiate a Return

To request a return, please follow these steps:

• Contact Us: Email our support team at abackdesigncontact@gmail.com with your order number and reason for return.
• Return Approval: Once approved, we will provide return instructions, including the return address and authorization details.
• Ship the Item: Please return the item using a trackable shipping method.
• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
• For all other reasons (e.g., size or change of mind), the customer is responsible for return shipping fees.

Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale items
• Gift cards
• Customized or personalized products (unless defective or incorrect)

Refund Process

Once your returned item is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 10 business days to your original payment method.
• Shipping fees are non-refundable, unless the return is due to an error on our part (damaged, defective, or incorrect item).

Exchanges

We offer exchanges for eligible items:

• Exchanges are subject to product availability.
• If the requested replacement item is unavailable, a refund may be issued instead.

Please contact our support team to arrange an exchange.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

• Email: abackdesigncontact@gmail.com
• Please include:
  • Your order number
  • Clear photos of the item
  • A brief description of the issue
• We will review your case and provide a replacement or full refund, including any applicable shipping costs.

Order Cancellations

Orders can be canceled before they are processed or shipped by contacting our support team - abackdesigncontact@gmail.com.

Once an order has been shipped, it cannot be canceled. However, you may request a return after delivery in accordance with this policy.

Contact Information

If you have any questions regarding your order or shipping, please contact us:

Business Name: Aback Design

Email: abackdesigncontact@gmail.com

US Office: 1942 BROADWAY ST STE 314C BOUDLDER, CO 80302

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)